Terms & Condition
We, at Everest Extreme Adventure Pvt. Ltd. (hereinafter referred to as “the Company”), highly recommend you carefully go through all the information in the terms and conditions provided below. Upon agreeing to these conditions, the client will be legally bounded to the Company’s contract that clarifies all the ideas, information, permissions, and deals established between the client and the company.
The agreement covers the issues and procedures that are taken by the client and the Company, including Booking Confirmation, Payment, Refund, Cancellation, and other charges levied as per policy and the Company’s Privacy Policy.
The Contract
Everest Extreme Adventure Pvt. Ltd. is a reliable and fully licensed firm that is legally registered under various departments of the Government of Nepal (License Number .2817. , Company Registration Number…231107/076/077….) as well as numerous other national and international agencies. The Chief of the Company is Mr. Ritemba Sherpa who has been working in this sector for over 30 years. The Company is located in Thali, Kathmandu. Everest Extreme Adventure Pvt. Ltd. aims to offer quality services to people (the customer or client) from all over the world.
Terms and Conditions of Use
Passport and Visa:
Travellers are required to carry a valid passport along with the visas of the country they are travelling to. We also advise our clients to make sure that their passports are valid up to at least 6 months beyond the total duration of their trip. The company will not be liable if travellers are returned or not allowed to enter the country on their trip due to the carelessness of the clients with regard to visa documentation and passports.
Travel Insurance:
Everest Extreme Adventure Pvt. Ltd. requires you to have a travel insurance package. The insurance must include medical coverage, air ambulance, and helicopter rescue services. We also strongly recommend our clients get cancellation insurance to be on the safe side. Kindly ensure that the insurance policies provide all the protection and cover most of the travelling activities that you take up.
We will require a copy of your insurance paper for proof prior to the trip. For any reason, if you are unable to provide us with the insurance certificate, you will be asked to make a suitable policy/agreement then and there itself. However, if you are unable to do that due to circumstantial issues, you will be forbidden to continue your trip. Also, you will not be entitled to any refund for the services not provided.
Facilities and Flexibility:
Everest Extreme Adventure Pvt. Ltd. provides different types of trips that involve activities different from the standard holidays that the travellers are accustomed to. These trips also involve a certain level of difficulty that poses risks of illness, accidents, and unpredictable circumstances. The remote areas on the course of the travel might lack advanced medical facilities, and, receiving immediate help is quite challenging. Political instability and natural calamities that could occur en route are unpredictable. Therefore, the company will not be responsible for such accidents and clients should agree to comply with all the risks associated with the journey. In case of any unavoidable circumstances, travellers should be open to changes in the plan and should be flexible with impromptu plans, reroutes, accommodations, and transports. Additionally, if amendments and alterations in the itinerary are required to be made during the trips due to circumstances that are unavoidable and uncontrollable by the company, the customers will have to bear all the extra charges resulting from the alterations.
As Everest Extreme Adventure Pvt. Ltd. will be providing you with a guide/expert to lead the client/s throughout the trip, you must accept the authority of the trip leader and cooperate with him/her at all times. Travelling in a group can be quite difficult, as the group can include members with varied interests and physical abilities. For that, adjustments will have to be made in order to maintain harmony. You have to understand that the Company holds every right to accept or refrain from any person as a member of the group at any time during the trip. Accordingly, we refuse to aid or refund any travellers who are prohibited from continuing a trip due to the action of the client which violates the law/s of the country of travel.
Kindly refer to the trip inclusion page along with the detail for each trip. The head office of Everest Extreme Adventure Pvt. Ltd. at Thali, Kathmandu. A specified hotel will be your meeting point before departing for the trip unless you are specified otherwise.
Booking
Clients have to go through various procedures with Everest Extreme Adventure Pvt. Ltd. in order to book the trips. Please note that the term “Trip” in the website refers to all the itineraries designed for various packages including trekking, tours, sightseeing, hikes, expeditions, and similar others.
To book a trip with Everest Extreme Adventure Pvt. Ltd. you will have to fill up the Booking Application Form and send it to us. Furthermore, to confirm your booking, 20% of the total trip cost must be paid prior to the trip as a non-refundable deposit. You will have to pay the rest of the 80% balance due on arrival in Kathmandu before the start of the trip. The remaining documents will be provided to you after completion of the whole procedure after the company receives the total cost for the trip.
Payment option and method:
The company offers two feasible and safe options for payment i.e. Bank Transfer and Credit Cards (Master/Visa/American Express/Union Pay/JCB/SCT Card). The client must clearly mention the mode of payment and provide the Company with all the required details about the Credit Card while filling the Booking Application Form. However, the balance due (80% of Nepal trips) must be paid to the Company in cash before departing for the trip from Kathmandu.
Payment by Wire Transfer:
Beneficiary Bank: Everest Bank Limited
Beneficiary Company: Everest Extreme Adventure Pvt. Ltd.
Account No: 01800105200705
Swift Code: EVBLNPKA
Account Type: Dollar Account
Bank Address: Chabahil, Kathmandu
Telephone No: 014451665
All payments made via Credit Card are subject to a 4% surcharge. Surcharges apply to all payments including deposits, final balances, trip extension, and miscellaneous purchases. Please be aware that this charge is levied by the credit card payment service provider (Everest Bank Limited) and not by the company. These charges are in the benefit of the customer as it provides consumer protection for the services purchased, in accordance with the terms and conditions pertaining to the credit card being used.
Note: In case of trip extension up to 10 days and more, the clients will be charged an additional cost of USD 100 to USD 200, respectively. However, this additional charge is only for a single supplement, and an additional USD 250 will be charged for climbing/expeditions.
Cancellation:
The Everest Extreme Adventure Pvt. Ltd. holds no responsibility for voluntary withdrawal or cancellation of the trip by the customer themselves, hence the amount paid to the company will not be refunded after the trip has begun. If during the trip, any services such as accommodation, sightseeing, meals, transportation, etc. included in the itinerary/trip are not used by the customer, no refunds or reuse will be provided to whatever portion remains unused on the trip. The company will use their discretion in setting the conditions for the refunds, therefore, few of the conditions mentioned are subject to change. The company holds every right to cancel the trips booked by the customers before it is guaranteed to run or an official agreement is signed. A trip is guaranteed to run once it has two fully paid travellers unless minimum numbers state otherwise.
Unfortunate circumstances such as unforeseen natural disasters, cancelled flights, strikes, industrial action, wars, riots, quarantine, government intervention, weather, the deteriorating health condition of a group member, etc. could lead to the cancellation of trips. In such cases, the customer can either ask to get back the 80% of the total trip cost paid to the company (13% Government Tax will be deducted) or reuse the cost in an alternative trip with the same price, immediately, in the following season of the same year. However, the booking deposit i.e. 20% of the total amount remains non-refundable.
The company will require written notice in case of any cancellation. Please ensure the date of the trip cancellation is the date on which the written cancellation is received by the company. If you cancel the trip a month prior to the departure date of the actual trip, 100% of the total cost is reusable for a year. Likewise, you can reuse 100%, 80% and 50% of the total charged amount if the company gets a cancellation notice a month, 15 days and 7 days, respectively prior to the departure date of the actual expedition.
Trip Amendment:
First and foremost, please note that all the amendment conditions are applied to the trips listed on this site only. Below are a few notes to take about the amendment fees in case of any changes during, while or after the booking:
If the company receives a request on the booking amendments at least 60 days prior to the trip, a total of USD 50/person is charged to the customer. However, if the customer’s request for a booking amendment in less than 60 days before the trip departure, then the charges will be as per the cancellation policy mentioned above. In case of any changes in the price of the trip during the procedure of booking and the amendments, the new cost will be applied to the trips. Please note that these changes might not be applied by the company, but can be levied upon the company by the third parties i.e. the hotels or the service providers working with the company.
Any changes, amendments, or additions in aggregation to the trips you have booked, for example, hotels, transfers, additional days, etc. will account for an additional administration fee of USD 20/booking per change. These additional charges are imposed by hotels, ground operators, or airlines and not by the company.
Please note that the amendments will not be made within 10 days of the original departure of the trip. However, if the changes are to be made (although rare), a minimum of USD 50 or over will be charged.
Health Conditions:
The Company will require a well-documented medical certificate from a valid medical institute before departing for the trip. We need to be sure about the well-being and health condition of the traveller. The Company must be informed about any type of medical issues or conditions at the time of the booking itself. The company will not be responsible for any type of mishaps and will not bear the medical and evacuation expenses on behalf of the participant. Therefore, we request our clients to consult their doctors for a thorough checkup and vaccination before booking a trip with us. If necessary, a client can also make requests to the Company for additional services on the length of the trip or stay in the country of their travel.
Weather and other unfavourable conditions:
Clients should be well aware of the unpredictability of the weather conditions in mountainous regions. The unfortunate weather conditions, especially in the Everest, Jomsom, and Kanchenjunga regions, can sometimes lead to unfavourable circumstances that include delays or cancellations of flights. The Company will cover the expenses of accommodations and food in the departing location until the arrangement of flights is done.
However, the Company holds every right to reroute the original trip or transports which will be in favour of the situation without any addition in the cost. Please note that the company will not be responsible for any missed international flights, losses caused by Altitude Sickness, or any other unpredictable circumstances, and the participants will have to pay all the charges incurred. Nonetheless, the Company will connect and assist you to make the necessary alternative arrangements, but, the additional charge will be covered by the customers themselves.
Regardless of stating every condition and information about the trips on the website and brochures of the Company, we will not be responsible for the unforeseeable situations that may arise before or during the trips. The Company will, however, try its level best to give prior notice about it and take alternate strategies to deal with it. These booking conditions may only be waived in special circumstances, and in writing, by a letter from the Chief of the Company. Note that all the legal agreements set up and signed between the client and the Company shall be subjected to and governed by Nepalese law.
Note: All the Terms and Conditions mentioned are prepared as per the laws of the Government of Nepal and are governed by them. Therefore, only the head of the Company gets to intervene and holds the authority to make any amendments.
Kindly assure that you have read and clearly understood all the Terms and Conditions involved while booking a trip with Everest Extreme Adventure Pvt. Ltd. and abide by them throughout your trip with us.
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